Refund & Return Policy

Return & Refund Policy at Tataypepes

At Tataypepes, we prioritize customer satisfaction and trust. Our Return & Refund Policy outlines the terms, timelines, and procedures for returns, refunds, and exchanges for orders placed through tataypepes.com.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

Returns must be requested within 30 days of delivery.
Items must be unused, unworn, unwashed, and in their original condition, with tags still attached.
The original packaging must be included.
A valid order number or proof of purchase is required.

We reserve the right to reject returns that show any signs of wear, damage, stains, odors, or misuse.

Non-Returnable Items

Certain items are not eligible for return or refund, including:

Clearance or final sale items.
Gift cards.
Custom or personalized items (unless defective).
Items damaged after delivery due to customer handling.

How to Request a Return

To initiate a return, please contact our customer support team at:

Email: support@tataypepes.com

Be sure to include the following details:

Order number
Item(s) you wish to return
Reason for return

Our team will respond within 24 hours with return approval and detailed instructions on how to return your item.

Return Shipping Costs

We provide free return shipping for all approved returns and exchanges, and there are no restocking fees. If an item is defective, damaged, or incorrect, we will also cover the cost of return and replacement shipping.

Return Processing Timeline

Day 0: Return request submitted
Within 24 hours: Return approval response
14 days of approval: Customer ships the item back
3–7 business days: Return delivery to our facility
2–3 business days: Inspection of returned items

Refund Policy

Refunds are processed once returned items pass inspection. The timeline is as follows:

Item received: 1–2 business days
Inspection completed: 1–2 business days
Refund initiated: Same day after approval
Bank or payment provider processing: 1–3 business days

The total estimated refund time is up to 7 business days, though this may vary depending on your bank or payment provider.

Refunds will only be issued to the original payment method.

Exchanges

Exchanges can be requested for a different size or item, subject to stock availability. Please note:

The item must meet the same condition requirements for returns.
Return shipping and reshipment for approved exchanges are free.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. To expedite the process, we may request photo evidence.

Approved cases will receive a free replacement or a full refund.

Order Cancellations

Orders may only be canceled if they have not yet entered processing:

Not processed: Free cancellation.
Processing or shipped: Cannot be canceled; the return process will apply after delivery.

Customer Responsibilities

Customers are responsible for the following:

Providing an accurate shipping address.
Returning items in the approved condition.
Shipping returns within 14 days of approval.
Following the return instructions provided.

Contact Information

For any questions regarding returns or refunds, please contact us:

Store Name: Tataypepes
Business Entity: Tataypepes
Owner: Mark Belcher
Address: 721 Seaboard St #15, Myrtle Beach, SC 29577, United States
Phone: +1 (725) 328-5518
Email: support@tataypepes.com

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Response Time: Within 24 hours